Shipping Policy

We ship internationally to the destinations available at checkout. If your country is not available at checkout, we are not able to ship there at this time.

We do not ship to countries or regions that are subject to trade sanctions or where the import of dietary supplements is restricted. This list may change without notice, and we reserve the right to refuse shipment to any such destination in compliance with the sanctions rules in force from time to time.

We offer free standard international shipping on all orders. Any import duties, customs fees or taxes charged by your country are not included unless shown at checkout and are the responsibility of the recipient.

We aim to dispatch every order within 2 days of your order being confirmed. Dispatch means that we hand your parcel to the carrier; it does not mean arrival. Orders are processed on business days, and dispatch may take slightly longer during peak periods or public holidays.

An accurate shipping address and contact details are required. We are not responsible for delayed or missing deliveries where the address information you entered is incorrect. If you notice a mistake, contact support@oravite.com immediately; we cannot change an address after the parcel has been dispatched.

When your order is dispatched, we email you a shipment confirmation with a tracking link. You can also use the Track my order page with your order number and the email address you used at checkout. Carrier tracking updates can take a few days to appear after dispatch.

Delivery times vary depending on the destination, the carrier and customs processing, and they can be longer for international destinations. We do not promise a specific delivery date. Delivery times exclude any delays caused by customs clearance, carrier disruption or events beyond our control.

Because many things can happen at a delivery address that are beyond our control, the carrier’s delivery confirmation is considered sufficient proof of delivery, even without a signature. If tracking shows your parcel as delivered but you have not received it, check with household members, neighbours and your local carrier office first, then contact us.

If your parcel appears lost, has not moved in tracking for an extended period, or arrived damaged, email support@oravite.com with your order number and, for damage, a photo of the parcel and its contents. We will work with the carrier to locate the parcel or arrange a replacement or refund in line with our Refund Policy.

This store is operated by Oravite. For any shipping question, email support@oravite.com. Customer support replies by email.