30-day Refund Policy

If you need to cancel or change an order, contact support@oravite.com as soon as possible with your order number. Because we dispatch orders quickly, we can only cancel or change an order before it has been processed for dispatch. Once an order has been dispatched, it is covered by the returns and guarantee terms below.

Your first order is covered by our 30-day money-back guarantee. If Oravite is not right for you, contact support@oravite.com within 30 days of the delivery of your first order. Opened packs are eligible. We refund the price you paid for the products; original shipping charges, where any were paid, are not refunded.

The guarantee applies once per customer and household and only to products purchased directly from oravite.com. Products bought from another seller must be returned to that seller.

For repeat orders and subscription renewals, our standard returns policy applies. Products can be returned within 30 days of the delivery of your order. To be eligible, the item must be unopened, unused and in the same condition and original packaging in which you received it. To complete a return, we need your order number or other proof of purchase.

Partial refunds may be granted, where applicable, for any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error, or for any item returned more than 30 days after delivery. There is no restocking fee.

Email support@oravite.com with your order number, the email address used at checkout and the items involved. We will confirm eligibility and send you return instructions and the return address. Do not send items before you receive the return address; we cannot accept unannounced returns.

Once your return is received and inspected, or your guarantee request is approved, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5 to 10 business days for the refund to appear on your account.

Refunds are based on the price you actually paid for the products, including any discount or bundle price. Where a subscription discount applied, the refund reflects the discounted price.

If you have not received a refund yet, first check your bank account again. Then contact your card issuer; it may take some time before a refund is officially posted. Next contact your bank, as there is often processing time before a refund appears. If you have done all of this and still have not received your refund, contact support@oravite.com.

We replace items only if they are defective, damaged or incorrect. If your order arrived damaged, faulty or not as ordered, contact support@oravite.com as soon as possible with your order number and a short description. A photo of the item and its packaging helps us resolve the problem faster. We will offer a replacement or a refund and, where a return is needed, cover reasonable return costs.

If you return an item because you changed your mind, you are responsible for the cost of return shipping, and that cost is not refundable. If you are returning an item because of our error, we cover reasonable return costs.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive a returned item that is lost in transit. Delivery times for returns and replacements vary depending on where you live.

You can skip, pause or cancel your Subscribe & save subscription at any time before your next renewal date from your account or by emailing support@oravite.com. Cancelling stops future renewals but does not cancel a renewal order that is already being processed. Renewal orders are treated as repeat orders under the standard returns terms above.

Nothing in this policy limits your rights under the consumer protection law of the country where you live. This store is operated by Oravite. For any question about a return or refund, email support@oravite.com.